Oh no! Your vehicle has broken glass and you must find someone to fix it. But where do you start? Let’s say that you did a google search and found four companies that you were considering. How do you choose which shop to go to? Well, it all depends on the type of consumer you are. Typically, when it comes to the glass industry, people are looking to find the company with the lowest price. While we understand how initially tempting it is to take the lowest price, we highly encourage all people looking for the best value to also consider these factors as well.
- Quality of workmanship
- Customer Service
- Customer Convenience
- Turnaround Time
Quality of Workmanship
It is important that the company stands behind the work that they provide. Imagine that you went with the lowest cost option and had your windshield replaced. If the windshield was improperly installed, then it could lead to leakage inside the cabin and further damage to the inside of the vehicle. If the company doesn’t have a workmanship guarantee, then you might have to pay more money to have the work redone as well as any other repairs that may arise.
Customer service is often overlooked; however people will often notice when a business does not prioritize having good customer service. Say that something went wrong with your install job (it happens), it can be frustrating when you try to contact the business, and no one answers the phone. Or (arguably worse) you are stuck on the phone with a prerecorded menu system. Always make sure to call the business before setting up any online appointments to prevent this issue.
Another thing to look for when attempting to find the best value glass service is how convenient it is. Does the company offer mobile service for its customers? Will they offer a customer drop off service if the customer takes the car to the shop? Do they work to schedule a time that works best for your schedule? Companies that take additional steps to improve customer convenience will always have a more valuable service compared to those who don’t.
How efficient is the companies’ operations? This is also an important factor that plays into the customer convenience. In today’s world, consumers are trained to expect quick service. How soon can the company get your windshield ordered and installed. Are you able to take your car in for a walk-in glass repair and get it back quickly. Your time is valuable and a business that understands that will always be the best option.
This one should be given. When it comes to the auto industry, customer trust is the most important factor. Nobody wants to take their vehicle to the shady mechanic for fear of low-quality work and being ripped off. The auto glass industry is no different, customers should always use businesses that are a part of reputable organizations like the Auto Glass Safety Council. By finding service that is part of a reputable network, you gain assurance of receiving a high-quality service that you can trust.
The last component that we think makes a high-quality service experience is operating with integrity. Does the company clearly explain the work being done? Does it take ownership of mistakes and make the best effort towards correcting them? If not, then you should not be using them. A company with no integrity will always choose profits over customer satisfaction. Customer satisfaction should always be the overarching goal for all auto glass companies.
We believe that these are the six most important factors to consider when looking for a glass service with the best value. If you take the time to consider these factors when choosing an auto glass company, you dramatically increase the chances of having the best customer experience. Remember that although a cheap price can seem appealing, it is often better to spend slightly more for a much better customer experience.
At Apex Auto Glass & Tinting it is our priority to create the best customer experience by actively improving each of these factors of our business. If you are looking for an auto glass service that works to increase its value for its customers, as well as provide the best customer experience, then look no further than Apex! We do auto glass replacement/repair, auto tint, residential tint, commercial tint, and more! Have questions? Give us a call today and we will be happy to answer them for you!